Privacy Policy for Valley Wellness Centre
Last Updated: [Mon, 4 November 2024]
At Valley Wellness Centre, accessible from www.valleywellness.co.za, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and protect personal information when you interact with our website or services.
1. Information We Collect
We collect personal information to provide you with our wellness services and improve your experience. This may include:
- Personal Details: Name, contact information (such as email address and phone number), physical address, and date of birth.
- Health Information: Only if relevant to the services we provide, in accordance with POPIA, and with your consent.
- Payment Information: Financial data necessary for processing payments.
- Usage Information: Information on how you interact with our website, including IP addresses, browser types, and browsing actions.
2. How We Use Your Information
Valley Wellness Centre uses your information for the following purposes:
- To provide you with our services and process bookings, inquiries, or purchases.
- To communicate with you, including responding to questions and sending booking confirmations.
- To improve our services, website, and user experience.
- To comply with legal requirements and protect our legitimate interests.
3. How We Share Your Information
We may share your information only under the following circumstances:
- Service Providers: With third-party providers who assist in operating our website and delivering our services, including payment processing, only when necessary and under strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or other legal processes to disclose information.
We do not sell or rent personal information to third parties.
4. Your Rights
Under POPIA, you have the right to:
- Access your personal information and request copies of it.
- Rectify your information if it is incorrect or incomplete.
- Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time.
- Object to the processing of your information under certain conditions.
To exercise any of these rights, please contact us at [contact email address].
5. Data Security
We take reasonable precautions to secure personal information and protect it from loss, misuse, and unauthorized access. Despite these efforts, no security measure is foolproof, and we cannot guarantee complete security of your data.
6. Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law.
7. Third-Party Links
Our website may contain links to third-party websites. This privacy policy applies only to our website, and we are not responsible for the privacy practices or content of any linked websites.
8. Cookies
Our website uses cookies to improve your experience and for analytics. You may choose to disable cookies in your browser settings; however, this may affect the functionality of our website.
9. Changes to This Privacy Policy
We may update this privacy policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.
10. Contact Us
If you have any questions or concerns about this privacy policy or your personal information, please contact us at:
Valley Wellness Centre
info@valleywellness.co.za
+2710 0850933
22 Valley Road, Bordeaux South, Randburg